Developer: Pinewood technologies plc
Category: Auto & vehicles
Professionally welcome sales and service customers into the dealership with Host+, Pinewood DMS’ meet and greet app.
Seamlessly linked with the CRM module in Pinewood DMS, supporting the reception, sales and service teams to make customer communication even easier.
Host+ provides real-time access to the entire CRM database on-the-go, allowing users to view and action diary appointments a day in advance. View expected arrival times of customers, and access the full CRM record, including previous contacts and the customer’s next desired vehicle.
Sales staff can save a customised desired vehicle to a customer record. This enables the sales team to store the customer’s preferences, so they can better meet customer requirements and increase the chance of making a sale.
Customers can electronically sign off work raised to digital job cards, by writing their signature on the mobile device.
Record high quality arrival videos when a vehicle arrives onsite, showing the current condition including any damage, protecting staff against any possible liability claims.
Sales teams can also record and send personalised videos to customers, driving engagement and giving dealers a competitive edge throughout the sales process.
A user-friendly stock search feature provides full visibility of vehicle details and any related documentation for the sales team. This includes a full gallery of images and videos, instantly available from the app - useful for quickly accessing vehicle information at the point-of-sale.
Users can conveniently initiate a test drive straight from the stock search and capture the customer’s signature on the test drive declaration, on their tablet.
Complete a full vehicle health check, providing transparency on any issues highlighted.
Host+ integrates with CAP HPI, BCA and AUTOi, for vehicle appraisals. Record the step-by-step process through to completion, evidencing any damage with photo and video proof, or using notes
- Fixed an issue where you couldn't launch AUTOi app from Host+;
- Fixed an issue in Service Customers where visitors list wouldn't remember selected simple/detailed view state when you drill in to the customer and come back to the list;
- Service Customers - Invoiced job's details and arrival video cannot be amended;
- Location selector page now only displays top 50 locations to load faster - you can still find a specific location using the search field;
